At Marlvic Unique, we strive to deliver high-quality digital marketing services tailored to your real estate business needs. We understand that sometimes circumstances change, and you may need to request a refund. This Refunds and Returns Policy outlines the conditions under which refunds are granted, how to initiate a refund, and the associated timeframes and costs.

1. Overview
This policy applies to all digital marketing services provided by Marlvic Unique, including but not limited to SEO, PPC, social media management, content marketing, and web design. By using our services, you agree to this Refunds and Returns Policy.

2. Eligibility for Refunds
Refunds may be issued under the following conditions:

• Service Not Delivered: If a service you paid for has not been delivered within the agreed timeframe, you are eligible for a full refund.
• Unsatisfactory Service: If you are not satisfied with a delivered service, you must provide detailed feedback within 7 days of delivery. We will first attempt to resolve the issue by revising the service. If the issue remains unresolved after two revisions, you may request a partial refund based on the percentage of work completed.
• Cancellation Before Work Starts: If you cancel your service order before any work has commenced, you are eligible for a full refund minus a 5% processing fee.

3. Non-Refundable Situations
Refunds will not be issued in the following scenarios:

• Change of Mind: Refunds are not available if you simply change your mind after the service has been delivered.
• Delayed Communication: If delays in communication or approvals from the client side cause project delays, refunds will not be issued.
• Breach of Contract: If you breach our Terms and Conditions or provide incomplete or misleading information that affects the service delivery, you will not be eligible for a refund.

4. How to Initiate a Refund
To request a refund, please follow these steps:

1. Contact Customer Support: Email us at support@marlvicunique.com with your refund request. Include your name, order number, service details, and the reason for requesting the refund.
2. Review Process: Once we receive your refund request, we will review it within 3 business days. We may contact you for additional information or clarification.
3. Refund Decision: After reviewing your request, we will notify you of our decision. If your refund is approved, we will process the refund within 7-10 business days.

5. Refund Processing and Fees

• Processing Time: Approved refunds will be processed within 7-10 business days. The refund will be issued using the original payment method.
• Processing Fees: A 5% processing fee may be deducted from the refund amount, except in cases where the service was not delivered as agreed.
• Partial Refunds: For partially completed services, the refund amount will be determined based on the percentage of work completed.

6. Customer Support and Contact Information
If you have any questions or need assistance with the refund process, please contact our customer support team:

• Email: support@marlvicunique.com
• Address: Abuja, Nigeria

We are committed to resolving any issues you may have and ensuring a positive experience with Marlvic Unique.

7. Changes to This Policy
We reserve the right to update this Refunds and Returns Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated. Your continued use of our services following any changes indicates your acceptance of those changes.